Privacy policy

1. Purpose of this privacy statement

Thank you for visiting the Willow website and for your interest in our company. The protection of your personal data is important to us. For this reason, we would like to inform you in detail below about the data that is collected when you visit the Willow website and how we process or use this data.

2. Collection and use of your data

a) Automatically generated data

If you only visit our website to obtain information, non-personal data will automatically be collected. This is the following data

  • date and time of opening of one of our web pages.
  • country of origin, language settings.
  • the type of your browser and your operating system.
  • the page you last visited.
  • the access status (file transferred, file not found, etc.)
  • the time spent on our web pages, as well as
  • your IP address.

This data is collected and processed so that you can use the web pages you have opened, for statistical purposes and to improve the content and functionality of our web pages. The data is processed anonymously, that is, it is never related to you personally.

b) Personal data and consent

Personal data, such as your name, email address or postal address, will only be collected if you make it available to us, for example in the context of a registration, an order for products or services or when requesting images from our database. of image data. The data you provide to us will only be used to complete the activities you request, for example to provide images you have requested from our image database. The personal data you provide to us will only be collected, processed and used for other purposes after you have given us your prior consent. Your personal data will only be used for the purpose and to the extent indicated in your consent. You may withdraw your consent at any time with immediate effect for the future. Please send your withdrawal of consent to the address indicated in clause 7.

3. Third party access to your personal data

Personal data will be collected, processed and used by us or by other companies belonging to the Hettich Group (“affiliated companies”). To process orders, your data may be transmitted to service providers who support us (e.g. shipping, logistics and payment service providers). If we make deliveries or payments in advance, for example for a purchase made against an invoice, we reserve the right to obtain credit information from a credit reporting agency to safeguard our legitimate interest. We will ensure that our affiliated companies and the service providers who support us comply with the relevant legal regulations on data protection and the obligations arising from this privacy statement. Otherwise, no third party will have access to your personal data. In particular, we will not sell them or use them in any other way. Only if we are officially requested or obliged by law, we will communicate the data to the competent government authority.

4. Use of cookies

We use cookies for our website. Cookies are small text files that are sent from our web server to your browser when you visit one of our web pages and that your browser saves on your computer. We use “permanent cookies” and “session cookies”. The data stored in permanent cookies (which are stored for a maximum of 12 months) are intended to automatically recognize your computer the next time you open one of our web pages and display information specifically tailored to your interests. The data stored in session cookies is intended to provide you with unrestricted use of our services, as well as to make our web pages as comfortable as possible while visiting our website. Session cookies are deleted as soon as the browser is closed. No personal data is stored in the cookies we use. We also do not use any technology that associates the information obtained through cookies with your personal data. Your browser settings allow you to determine for yourself whether cookies are installed and retrieved. In your browser, for example, you can completely disable the cookies that are stored, restrict them to certain web pages, or set your browser to automatically notify you as soon as a cookie is set and you request a response. If you disable session cookies, you may not be able to use all the functions offered by our websites.

5. Contact

Personal data will be collected when you contact us (for example via a contact form). The specific contact form shows the data that will be collected when you contact us. These data will only be used to establish contact and to manage your specific request. The legal basis for data processing is our legitimate interest in handling your request in accordance with Art. 6 (1) f) of the GDPR. Once your request has been fully processed, your data will be deleted, unless the statutory retention periods prevent this.

6. Links to third party websites

This website contains links to third party websites (for example, our business partners or social media providers). Once you have clicked on the link, we no longer have any influence on the way in which personal data sent as a result of clicking on the third-party link (e.g. your IP address) is collected, processed and used, as We have no control over the conduct of third parties. We do not assume any responsibility for the processing of such personal data by third parties.

7. External services

We incorporate external services or content (for example, map service providers) on our website. If you use such services or if third-party content is displayed to you, communication data will be exchanged between you and the respective provider for technical reasons. Sometimes, the provider of specific third-party services or content may also process your data for its own purposes. To the best of our knowledge, we have configured the services or content of providers who are known to process data for their own purposes so that either no communication occurs for purposes other than displaying the content or services, or well so that any communication only takes place if you actively decide to use the service. Since we have no influence on the data collected by third parties or the way they process it, we cannot provide any binding information on the purpose and scope of the processing of your data. Therefore, for more information on the purpose and scope of the processing of your data, please consult the information on data protection provided by the providers of the services and content that we incorporate and who are responsible by law for data protection.

8. Links to third party websites

This website contains links to third party websites (for example, our business partners). These are external websites, the content of which is beyond our control. For this reason, we expressly exclude any liability for the content of external websites. In particular, we are not responsible for the data protection precautions applied by the operators of such websites.

9. Transmission of your personal data to associated companies and third parties

Within the Hettich group of companies, only those companies that require it to comply with contractual or legal obligations or to which we are authorized to communicate personal data on the basis of a balance of interests have access to your data. The service providers we use may also receive data for these purposes. These are companies in the computer and telecommunications services categories. Our service providers are carefully selected and regularly monitored by us. They only process personal data on our behalf and in strict accordance with our instructions on the basis of relevant processing contracts. Otherwise, no third party will have access to your personal data. In particular, we will not sell them or use them in any other way. Only if we are officially requested or obliged by law, we will communicate the data to the competent government authority.

10. Rights of the interested party

Applicable data protection legislation gives you extensive rights against the controller (see clause 2 above) in relation to the processing of your personal data. Every interested party has the following rights

  • Right to be informed about the data we store about you;
  • Right to rectification, deletion or limitation of the processing of your personal data;
  • Right to object to processing (for more details see clause 14)
  • Right to data portability;
  • Right to complain to a data protection supervisory authority.

11. Withdrawal of consent given

If you have given your consent to the processing of personal data, you can withdraw your consent from us at any time. This also applies to the withdrawal of consent declarations that were given before the entry into force of the GDPR, i.e. before May 25, 2018. Please note that the withdrawal will only have effect for the future. This will not apply to any processing that takes place before consent is withdrawn.

12. Information about your right to object

You have the right to object at any time to the processing of your data on the basis of art. 6 (1) f) GDPR (data processing on the basis of a weighing of interests) if your particular situation justifies it. Within the meaning of Art. 4 (4) GDPR, this also applies to any profiling based on the above provision. If you make an objection, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is for the establishment, exercise or defense of legal claims. In specific cases, we process your personal data to carry out direct advertising. You have the right to object at any time to the processing of your personal data for advertising purposes of this type; This shall also apply to profiling insofar as it is related to such direct advertising. If you object to processing for direct advertising purposes, we will stop processing your personal data for these purposes. The objection can be made informally using the term “Objection” and stating your name, address and date of birth, and should be addressed to Paseo de Manuel Lardizabal, Nº 15  20018, Donostia – San Sebastián SPAIN


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